Shipping & Returns

Dispatch Time

We strive to dispatch all orders as soon as possible. However, as all products are handmade and completed with full attention to detail, please do allow up to 14-days to dispatch from receipt of full payment.
If for any reason you require the products to be ready by a certain date, kindly contact us before placing an order to confirm the possibility of prioritising the dispatch of the requested products in time to meet your deadline. 

Shipping Rate

Hong Kong
Standard Delivery (Ordinary) - Free of Charge
Expedited Delivery (Tracking Included) - HKD 30
Pick-Up - Should one prefer to pick up an order in person, Macraftastic is based in Tung Chung. Furthermore, from time to time, we are present at various pop-up markets around Hong Kong, and should these locations be more convenient, we are happy to bring your product for pick up directly from our stall. Have a look at our 'Upcoming Pop-Up Markets' to see where we will visit next.
 Rest of the World
Shipping can be arranged to any country. Contact us to get the shipping rate for your desired address. Macraftastic is not responsible for any customs and taxes applied to the order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc).

Return Policy

We at Macraftastic made it our responsibility to assure that each item is completed to the highest standard. All orders are carefully packed to avoid any damage during delivery. Macraftastic is not liable for any products damaged or lost during shipping. Should an order arrives damaged, please contact the shipment carrier to file a claim. Kindly save all packaging materials and damaged goods before filing a claim.